- Help Desk
Help Desk And Contact Page
You will find answers to many questions here on our help desk. If the answer you seek is not posted here, please do not hesitate to use the contact form at the bottom of this page
| Placing An Order
How To Place An Order
Telephone Or Mail In Orders
Contact Phone, Address & Office Hours
Payment Methods Accepted
Order Production Schedule
Order Processing and Shipping Time
Shipping Within USA
Insurance On Order Merchandise
Unclaimed or Refused Delivery
Hawaii, Alaska & US Territories
Duty Fees, Tariffs & Taxes
Laws & Regulations
Countries Shipped To
Inspecting Your Order
Credit Card Security
Placing An Order
Your billing address on the credit card submitted MUST match bank records or we cannot process your order.
**Security Code - this little 3 digit number from the back of your credit card you may have never noticed before, but it is very important when placing a phone or online order. Most online and/or mail order merchants now require this code for processing, for it is one small added guarantee that the card is indeed in the hands of the person placing the order. Without it, we cannot process your order.
For Phone & Mail In Orders:
35105 W Cudia Road, Stanfield, AZ 85172
1-520-316-9168 / Outside USA + 001 520-316-9168
We also accept US Bank Issue Or US Postal Money Orders made payable to "Affectionately Yours" for exact amount only. No personal checks or COD can be accepted. Orders Placed As "Money Order" Orders Will Be Held For A Limit Of 5 Business Days Only.
Unless other arrangements have been made, and taking into account order volume, normal order processing on customized cake toppers is 1-5 business days and ship USPS 2-3 day priority mail. ** Need it sooner? Call to place a phone order so we can arrange rush shipping! **
USPS Priority Mail is our primary delivery service for orders within the continental US
USPS Priority Mail is also used for APO delivery & orders shipped outside the continental USA including Hawaii, Alaska, and All Other US Territories & Canada.
** All pertinent billing & shipping information including Apartment/Suite/Floor/Bldg #'s must be provided to insure that your order can be processed and shipped to you as soon as possible. If order is non-deliverable due to insufficient delivery information & is returned to us, we must charge to reship your order. Ship/hand charges are non-refundable on returned, refused or canceled orders in transit.
Shipping and handling charges are figured real time when you place your order. These quotes come right from USPS.
If the order is called in, then we calculate the charges by hand based upon the exact weight of the parcel. The total will be posted on the email receipt sent to you upon the shipping of your order.
Once shipped, USPS Priority delivery time within continental USA is normally 2-3 days. APO, Hawaii, Alaska and Puerto Rico. Shipping time may vary.
Orders shipped within Arizona must pay 8.7% sales tax
All orders are shipped fully insured for total value whenever available. If any item in your order arrives damaged, please notify us immediately so we can begin the process of replacement.
Unclaimed Or Refused Delivery:
Orders for general, non-custom, merchandise that are refused or unclaimed will be returned to us. Original shipping charges are non-refundable, and charges for transit back to us may be incurred.
Custom orders are non-refundable whether or not delivery is accepted.
If your location is not listed please contact us through the form below and we will sincerely consider adding your country to this list:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Greece, Greenland, Guam, Ireland, Italy, Kuwait, Netherlands, Norway, Puerto Rico, Sweden, Switzerland, United Arab Emirates, US Virgin Islands
Shipping & Handling Charges:
100% of cost depends on weight & distance. International orders are shipped by United States Postal Service to help save you money. UPS and other couriers charge 2-3 times what an average parcel cost by the post. All orders are shipped Priority delivery.
Please note many items are normally shipped direct to our customers by companies within the continental US. Each item specifies where it ships from. If it does NOT state "Affectionately-Yours - Arizona", then it may have to be shipped to us first for reship, and these additional shipping charges are a necessity. We will require additional funds by credit card or PayPal. These product codes require a reship: '5-' and '29-'.
Duty Fees, Tariffs & Taxes:
Please be aware that each country's government taxes incoming merchandise. Check with your postal or customs department for information on what those charges may be.
ArtStyle/Affectionately Yours cannot be held responsible for duty fees, tariffs and/or taxes imposed on imported merchandise by your customs department. We also cannot provide what these fees will be for they vary from country to country. If you have questions, please call your local authorities for more information
Orders refused or unclaimed due to these fees are non-refundable.
Shipping Methods & Insurance:
All international orders are shipped by the US Postal Service & are insured for the total order amount
Orders shipped outside the USA are shipped by the United States Postal Service - Priority Mail . Normal delivery time is 6-10 business days, but this time frame cannot be guaranteed due to having to pass through your country's customs department. We make every effort to fill out customs forms properly for quick customs review.
Laws & Regulations:
It is the responsibility of the buyer to be familiar with the laws & regulations of importing merchandise. We cannot accept returns on orders due to these circumstances
If a valid email address is provided, immediately after you place your order, you will receive an order confirmation. Be sure to proof read it carefully to prevent disappointment in the case of a wrong color or misspelled name. Report any errors to us immediately so we can make adjustments to your order in our system. Errors made during order process is the responsibility of the customer & is non-returnable if a custom made-to-order item. If non-custom, it can be exchanged. Customer is responsible for return shipping & reshipping charges of replacement.
Many email servers such as AOL, Yahoo & Hotmail have "spam" filters in their systems that filter out all that junk....but at the same time, they often discard important business mail that you may be waiting for. Unless you add our domain "Affectionately-Yours.com" to your "white list, we cannot guarantee you will receive your order confirmation or any correspondence from us.
Once you have registered, you can track your order right online here on the site. You need to login with your email address & password, and you can find out the status of your order. As soon as your order ships, the status is updated. If your order is shipping from another company in another state, the status is updated as soon as we acquire the tracking information. When the status is updated, you will be sent an email informing you of the change along with any tracking information.
Inspecting Your Order:
Upon receipt of your order, please inspect it for damage or error. Any shipping damages or incorrect merchandise must be reported immediately. A delay in notifying us may jeopardize our chances of replacing said items. Any returns of NON-CUSTOM items must be received within 15 days of your receipt of said item.
Personal information collected from our customers remains in our files for our use only. We only ask for what we need to deliver your order. We NEVER sell your information to ANYONE !! Every bit of information is kept extememly confidential
The only use for cookies from our site is so our shopping cart can keep track of who you are & what you are purchasing. Without this cookie system, everything would be chaos ! These cookies are only working for a short time & then are no longer relevant
Credit Card Security:
ArtStyle/Affectionately Yours makes every effort to protect you and your credit card information. Our site is secure for ordering, and you can feel confident that every precaution has been taken to insure continued secure service
Orders are processed immediately upon submission, and on custom items work will begin on the next business day, so a cancellation must take place almost immediately after it is placed to guarantee it can be canceled.
Please contact us for a RMA before returning any non-custom items. Returns will be accepted within 15 days from receipt only and in original condition & packaging. Original shipping charges are not subject to refund. Prior Return Authorization Required For All Returns
No Refunds Will Be Issued For Wedding Or Event Merchandise After Wedding Or Event Date.
Custom made to order or personalized cake toppers or other items are non-returnable. These items are clearly identified as "Customized" or "Personalized" so there will be no confusion. Even if a cake top is ordered without any of the available additional options, it is still made to order, and cannot be returned.
Standard & Altered Hair Color On Topper Figurines Cannot Be Guaranteed To Match Exactly. Accent Ribbon & Flower Color Shades Vary From Item To Item.
Dog Breeds Are Only A Likeness. We Cannot Guarantee Identical Features To Your Pet. Customized pets are painted in the closest available color and with the help of photos we will do our best to duplicate your pets markings
Pewter is extremely soft & often "bends" during shipping. Holding one hand firmly on the base of the item & gently bending the upper part back will take care of the problem. Pewter is also very susceptible to air bubbles or what appear to be "dents" during the casting & cooling process. Air bubbles form in the mold & when they burst, there are tiny imperfections that may be visible on figurines & flute bases. This is the nature of pewter & cannot in any way be avoided or guaranteed against.
Items not normally offered on our website, but specially ordered for you, are non-returnable.
Discontinued/Limited Quantity Merchandise is a final sale. We cannot accept these items for return since they are immediately deleted from our inventory. All are first quality merchandise, but simply just no longer available.
Engraved or imprinted items with names and/or date cannot be accepted for return. This includes cake tops, toast sets, server sets & wedding photo albums. The engraving/imprinting is permanent so be very careful as to spelling of names & correct wedding/event dates.
During the months of May. June, July, August & September, No Guarantees Can Be Made Against Melting Of Candles Shipped During This Time
How to Return An Item
Any non-custom made-to-order, engraved, imprinted, special order or discontinued item is accepted for return within 15 days of receipt. All merchandise & original packaging must be in included and in perfect condition. If packing, outer package or merchandise is damaged, no refund can be issued. We must receive item is perfect condition.
If upon receipt of returned merchandise, we find that merchandise & packaging is not in salable condition, then a refund cannot be issued. If everything is in order, we will issue a refund in the same method used to pay for the order.
Please allow 5-7 business days for the refund, and possibly 30 days for your bank to apply this credit to your credit card.
Returns must be repacked with the same care they arrived in to prevent damage while in transit. Parcels should be fully insured for the total amount being returned to protect you against loss or damage while in transit. UPS offers automatic $100 insurance on any parcel....USPS offers automatic $50 indemnity on all parcels but may require additional insurance to be purchased separately to cover balance of item value. We cannot issue a refund for items damaged in shipping due to incorrect packaging.
If you would like to return a non-custom item, please login to your profile and request a RMA.
Please provide wedding or event date information and what state or country you reside.....thank you!
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