Help Desk

You will find answers to many questions here on our help desk. If the answer you seek is not posted here, please do not hesitate to contact us.

Placing An Order

 

Orders can be placed through the shopping cart or call us to place your order.  For complex cake toppers that are identified as such, we would need to accept the order by phone.

 

1-520-316-9168 / Outside USA + 001 520-316-9168

In the case of an international order for one of our complex cake toppers , we are more than

happy to work out the details via email before you place your order.

Payment Methods Accepted

We accept all major credit cards and Paypal.

Your billing address for the credit card MUST match bank records or we cannot process your order.

**Security Code - this little 3 digit number from the back of your credit card is very important. Most online and/or mail order merchants now require this code for processing, for it is one small added guarantee that the card is indeed in the hands of the person placing the order. Without it, we cannot process your order.

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Order Production Schedule

Processing and Shipping Time

Unless other arrangements have been made, and taking into account order volume in queue, normal assembly time on customized cake toppers is 3-5 business days and we ship by USPS Priority which is normally 1-3 days delivery time.  International orders are shipped USPS Priority International which normally takes appx 6-10 business days for delivery.  ** Need it sooner? Contact us before placing your order! **

Production time on custom pet portraits is approximately 2-3 weeks.

Custom commission work production time varies according to size and complexity of request.

Shipping  Within USA

Shipping Methods:
USPS Priority Mail is our primary delivery service for orders within the continental US

USPS Priority Mail is also used for APO delivery & orders shipped outside the continental USA including Hawaii, Alaska, and All Other US Territories & Canada.

** All pertinent billing & shipping information including Apartment/Suite/Floor/Bldg #'s must be provided to insure that your order can be processed and shipped to you as soon as possible. If order is non-deliverable due to insufficient delivery information & is returned to us, we must charge to reship your order. Ship/hand charges are non-refundable on returned, refused or canceled orders in transit.


Shipping Charges:
Shipping and handling charges are figured once your order is received. These quotes come right from USPS.

Transit Times:
Once shipped, USPS Priority delivery time within continental USA is normally 2-3 days.  APO, Hawaii, Alaska and Puerto Rico shipping times may vary. Please understand once parcel is in the hands of USPS we have no control over delays due to weather or any other unforeseen situations.

Sales Tax:
Orders shipped within Missouri must pay 8% sales tax

Insurance:
All orders are shipped fully insured for total value whenever available. If any item in your order arrives damaged, please notify us immediately so we can begin the process of filing a USPS damage claim and replacement.

Unclaimed Or Refused Delivery:
Custom orders are non-refundable whether or not delivery is accepted.

International Orders (outside USA)

Countries We Ship To:
Below is a list of countries we will ship to:

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Greece, Greenland, Guam, Ireland, Italy, Kuwait, Netherlands, New Zealand, Norway, Poland, Portugal, Sweden, Switzerland, United Arab Emirates, US Virgin Islands



Shipping & Handling Charges:
100% of cost depends on weight and distance. International orders are shipped by United States Postal Service to help save you money. UPS and other couriers charge 2-3 times what an average parcel cost by the post. All orders are shipped Priority International delivery.

Duty Fees, Tariffs & Taxes:
Please be aware that each country's government taxes incoming merchandise. Check with your postal or customs department for information on what those charges may be.

Affectionately Yours cannot be held responsible for duty fees, tariffs and/or taxes imposed on imported merchandise by your customs department. We also cannot provide what these fees will be for they vary from country to country. If you have questions, please call your local authorities for more information

Orders refused or unclaimed due to these fees are non-refundable.


Shipping Methods & Insurance:
All international orders are shipped by the US Postal Service & are insured for the total order amount whenever possible. Some country destinations do not accept insurance on incoming parcels.

Orders shipped outside the USA are shipped by the United States Postal Service Priority Mail International . Normal delivery time is 6-10 business days, but this time frame cannot be guaranteed due to having to pass through your country's customs department. We make every effort to fill out customs forms properly for quick customs review.


Laws & Regulations:
It is the responsibility of the buyer to be familiar with the laws & regulations of importing merchandise. We cannot accept returns on orders due to these circumstances

Order Status

Confirmation:
If a valid email address is provided, once your order is processed, you will receive an order confirmation. Be sure to proof read it carefully to prevent disappointment in the case of a wrong color or misspelled name. Report any errors to us immediately so we can make adjustments to your order in our system. Errors made during order process is the responsibility of the customer & is non-returnable if a custom made-to-order item. If non-custom, it can be exchanged. Customer is responsible for return shipping & reshipping charges of replacement.


Many email servers such as AOL, Yahoo & Hotmail have "spam" filters in their systems that filter out all that junk....but at the same time, they often discard important business mail that you may be waiting for. Unless you add our domain "Affectionately-Yours.com" to your "white list, we cannot guarantee you will receive your order confirmation or any correspondence from us.

Order Tracking:
As soon as your order ships, you will be sent an email informing you of the shipment along with any tracking information.

Inspecting Your Order:
Upon receipt of your order, please inspect it for damage or error. Any shipping damages or incorrect merchandise must be reported immediately. A delay in notifying us may jeopardize our chances of replacing said items.