Home ~ Help Desk
You will find answers to many questions here on our help desk. If the answer you seek is not posted here, please do not hesitate to contact us.
Placing An Order
How To Place An Order
Contact Phone and Address
Payment Methods Accepted
Order Production Schedule
Order Processing and Shipping Time
Shipping Within USA
Insurance On Order Merchandise
Unclaimed or Refused Delivery
Hawaii, Alaska & US Territories
Placing An Order
Orders can be placed through the shopping cart or call us to place your order. For complex cake toppers that are identified as such, we would need to accept the order by phone.
1-520-316-9168 / Outside USA + 001 520-316-9168
In the case of an international order for one of our complex cake toppers , we are more than
happy to work out the details via email before you place your order.
Payment Methods Accepted
We accept all major credit cards and Paypal.
Your billing address for the credit card MUST match bank records or we cannot process your order.
**Security Code - this little 3 digit number from the back of your credit card is very important. Most online and/or mail order merchants now require this code for processing, for it is one small added guarantee that the card is indeed in the hands of the person placing the order. Without it, we cannot process your order.
Order Production Schedule
Processing and Shipping Time
Unless other arrangements have been made, and taking into account order volume in queue, normal assembly time on customized cake toppers is 3-5 business days and we ship by USPS Priority which is normally 1-3 days delivery time. International orders are shipped USPS Priority International which normally takes appx 6-10 business days for delivery. ** Need it sooner? Contact us before placing your order! **
Production time on custom pet portraits is approximately 2-3 weeks.
Custom commission work production time varies according to size and complexity of request.
Shipping Within USA
USPS Priority Mail is our primary delivery service for orders within the continental US
USPS Priority Mail is also used for APO delivery & orders shipped outside the continental USA including Hawaii, Alaska, and All Other US Territories & Canada.
** All pertinent billing & shipping information including Apartment/Suite/Floor/Bldg #'s must be provided to insure that your order can be processed and shipped to you as soon as possible. If order is non-deliverable due to insufficient delivery information & is returned to us, we must charge to reship your order. Ship/hand charges are non-refundable on returned, refused or canceled orders in transit.
Shipping and handling charges are figured once your order is received. These quotes come right from USPS.
Once shipped, USPS Priority delivery time within continental USA is normally 2-3 days. APO, Hawaii, Alaska and Puerto Rico shipping times may vary. Please understand once parcel is in the hands of USPS we have no control over delays due to weather or any other unforeseen situations.
Orders shipped within Arizona must pay 8.7% sales tax
All orders are shipped fully insured for total value whenever available. If any item in your order arrives damaged, please notify us immediately so we can begin the process of filing a USPS damage claim and replacement.
Unclaimed Or Refused Delivery:
Custom orders are non-refundable whether or not delivery is accepted.
International Orders (outside USA)
Countries We Ship To:
Below is a list of countries we will ship to:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Greece, Greenland, Guam, Ireland, Italy, Kuwait, Netherlands, New Zealand, Norway, Poland, Portugal, Sweden, Switzerland, United Arab Emirates, US Virgin Islands
Shipping & Handling Charges:
100% of cost depends on weight and distance. International orders are shipped by United States Postal Service to help save you money. UPS and other couriers charge 2-3 times what an average parcel cost by the post. All orders are shipped Priority International delivery.
Duty Fees, Tariffs & Taxes:
Please be aware that each country's government taxes incoming merchandise. Check with your postal or customs department for information on what those charges may be.
Affectionately Yours cannot be held responsible for duty fees, tariffs and/or taxes imposed on imported merchandise by your customs department. We also cannot provide what these fees will be for they vary from country to country. If you have questions, please call your local authorities for more information
Orders refused or unclaimed due to these fees are non-refundable.
Shipping Methods & Insurance:
All international orders are shipped by the US Postal Service & are insured for the total order amount whenever possible. Some country destinations do not accept insurance on incoming parcels.
Orders shipped outside the USA are shipped by the United States Postal Service Priority Mail International . Normal delivery time is 6-10 business days, but this time frame cannot be guaranteed due to having to pass through your country's customs department. We make every effort to fill out customs forms properly for quick customs review.
Laws & Regulations:
It is the responsibility of the buyer to be familiar with the laws & regulations of importing merchandise. We cannot accept returns on orders due to these circumstances
If a valid email address is provided, once your order is processed, you will receive an order confirmation. Be sure to proof read it carefully to prevent disappointment in the case of a wrong color or misspelled name. Report any errors to us immediately so we can make adjustments to your order in our system. Errors made during order process is the responsibility of the customer & is non-returnable if a custom made-to-order item. If non-custom, it can be exchanged. Customer is responsible for return shipping & reshipping charges of replacement.
Many email servers such as AOL, Yahoo & Hotmail have "spam" filters in their systems that filter out all that junk....but at the same time, they often discard important business mail that you may be waiting for. Unless you add our domain "Affectionately-Yours.com" to your "white list, we cannot guarantee you will receive your order confirmation or any correspondence from us.
As soon as your order ships, you will be sent an email informing you of the shipment along with any tracking information.
Inspecting Your Order:
Upon receipt of your order, please inspect it for damage or error. Any shipping damages or incorrect merchandise must be reported immediately. A delay in notifying us may jeopardize our chances of replacing said items.
Personal information collected from our customers remains in our files for our use only. We only ask for what we need to deliver your order. We NEVER sell your information to ANYONE !! Every bit of information is kept extremely confidential
Credit Card Security:
Affectionately Yours makes every effort to protect you and your credit card information. When we process your order by hand it is though a very secure server and all required security precautions are taken.
Cancellation and Returns
Orders are processed usually within 24 hours, and on custom items work will begin on the next business day, so a cancellation must take place almost immediately after it is placed to guarantee it can be cancelled.
Please contact us for a RMA before returning any non-custom items. Returns will be accepted within 15 days from receipt only and in original condition and packaging. Original shipping charges are not subject to refund. Prior Return Authorization Required For All Returns.
No Refunds Will Be Issued For Wedding Or Event Merchandise After Wedding Or Event Date.
Custom made to order or personalized cake toppers or other items are non-returnable. These items are clearly identified as "Customized" or "Personalized" so there will be no confusion. Even if a cake top is ordered without any of the available additional options, it is still made to order, and cannot be returned.
Standard & Altered Hair Color On Topper Figurines Cannot Be Guaranteed To Match Exactly. Accent Ribbon & Flower Color Shades Vary From Item To Item.
Dog Breeds Are Only A Likeness. We Cannot Guarantee Identical Features To Your Pet. Customized pets are painted in the closest available color and with the help of photos we will do our best to duplicate your pets markings.
Pewter is extremely soft & often "bends" during shipping. Holding one hand firmly on the base of the item & gently bending the upper part back will take care of the problem. Pewter is also very susceptible to air bubbles or what appear to be "dents" during the casting & cooling process. Air bubbles form in the mold & when they burst, there are tiny imperfections that may be visible on figurines & flute bases. This is the nature of pewter & cannot in any way be avoided or guaranteed against.
Items not normally offered on our website, but specially ordered for you, are non-returnable.
Discontinued/Limited Quantity Merchandise is a final sale. We cannot accept these items for return since they are immediately deleted from our inventory. All are first quality merchandise, but simply just no longer available.
Imprinting of first name and date on cake topper personzlized plate is permanent so be very careful as to spelling of names and correct wedding/event dates.
During the months of May. June, July, August & September, No Guarantees Can Be Made Against Melting Of Candles Shipped During This Time.
How to Return An Item
Any non-custom made-to-order, special order or discontinued item is accepted for return within 15 days of receipt. All merchandise & original packaging must be in included and in perfect condition. If packing, outer package or merchandise is damaged, no refund can be issued. We must receive item is perfect condition.
If upon receipt of returned merchandise, we find that merchandise & packaging is not in salable condition, then a refund cannot be issued. If everything is in order, we will issue a refund in the same method used to pay for the order.
Please allow 5-7 business days for the refund, and possibly 30 days for your bank to apply this credit to your credit card.
Returns must be repacked with the same care they arrived in to prevent damage while in transit. Parcels should be fully insured for the total amount being returned to protect you against loss or damage while in transit. UPS offers automatic $100 insurance on any parcel....USPS offers automatic $50 indemnity on all parcels but may require additional insurance to be purchased separately to cover balance of item value. We cannot issue a refund for items damaged in shipping due to incorrect packaging.
If you would like to return a non-custom item, please contact us by email to request a RMA.