Frequently Asked Questions
Why does Affectionately Yours not have a shopping cart?
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Fantasy art and non complex items are easy to order by adding to the cart.
Custom artwork such as pet portraits, children's sport portraits and commission work requires direct phone or email contact to work out details.
To order complex cake toppers such as the Yours Mine and Ours and Pedigree Nuptials and several fantasy castle cake toppers. please call us to place your order so we can make sure we document exactly what you had in mind.
International orders for these complex cake toppers, we are more than happy to work out the details via email so we know exactly what you wanted, and then we can help guide you in placing the order through the shopping cart.
Once my caketopper is ordered how long before I get it?
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Our normal assembly time is 3-5 days, but we often have a lot of orders in queue so it may occasionally take longer before your order will ship. But rest assured we keep an extreme close eye on need by dates so when we are very busy, close need by dates will take priority. Once your order is complete, it will ship by priority mail which normally only takes 2 - 3 business days. Please understand that once your parcel is in the hands of the US Postal Service we have no control over delays due to weather or any other unforeseen circumstance.
How close to the real colors are your flowers / lace / hair / clothing colors?
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Sadly there are no standards and every computer monitor and phone screen displays colors | light | dark differently. Please do not rely on your screen thinking it will be exactly as you see.
Do you ship orders outside the USA?
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We sure do! We welcome orders from the following countries: Austria, Australia, Belgium, Canada, Denmark, Finland, France, Guam, Germany, Great Britain, Greenland, Ireland, Italy, New Zealand, Norway, Netherlands, Sweden, Switzerland.
What are the shipping charges for my order?
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US Postal Service bases their cost on the size of the parcel and weight right down to the ounce, and the zip code or international destination being shipped to. In the shopping cart the shipping charges will be calculated.
What do I do if my order arrives damaged?
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Every order is shipped fully insured so all you need do is notify us right away and we will begin the process of submitting a damage claim and replacing the damaged item. Certain international destinations do not accept insurance so it may be a wise idea to check with your local authorities concerning insured parcels from the United States.
What does it mean you create a custom portrait from MY photo?
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When you send us your favorite digital photo of your pet / child / athlete, you already know you love the pose and expression. We digitally remove him/her/them from your photo and blend them into the fantasy background or scene of your choice. There is never any concern if the finished portrait will look like or catch the personality of your subject because it IS them from YOUR photo. We just need a large, clear and well lit photo and we do the rest!
What does 'fantasy' or 'fairytale' portrait mean?
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Our 'Fantasy' portraits are scenes and settings that don't actually exist. We have artistically created these backgrounds for dramatic and jaw dropping portrait paintings.
If you have an idea of a scene you would like created, don't hesitate for one minute in contacting us and passing that idea along. We are very happy to make something very special and one of a kind for your one of a kind fur or human family member.
Can I use a photograph from our photographer for a custom portrait?
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Due to strict copyright infringement laws we cannot use any copyrighted material. If you have an image from your photographer that is not copyrighted, we need to check with that photographer first before we can use it. Customer submitting photos assumes all responsibility for those photos that they are not covered by any copyright.