Affectionately Yours Terms and Conditions Of Sale
Please find below a list of our Terms and Conditions of Sale. Affectionately Yours & ArtStyle Cake Toppers Offer Many Custom Items, So Please Read Carefully.....
Due to the level of personalization on custom made to order cake toppers that are assembled to your specifications, they are non returnable. Custom pieces are labeled so there is no confusion. Any topper featuring choices of color, accent color or any other personalization is custom and a final sale. If you have any questions or concerns, please do not hesitate to contact us. We will promptly and honestly answer any questions you may have to make sure you get the exact keepsake cake topper you are hoping for.
Assembly time is generally 1-5 business days, and delivery may take 1-2 weeks including shipping transit time. If you need your order in a shorter time, please call in your order so we can arrange for faster delivery. We require the wedding/event date as part of the order process, and we watch these dates very carefully. Date for personalized plate will be printed exactly as submitted. Unless the order is called in it will ship USPS Priority mail. No order can ship same day. A minimum of 1 day production time is needed. Affectionately Yours and their entities cannot be held responsible for acts of God, such as weather conditions, catastrophic events or government holidays that result in the delay in delivery or undelivered items in transit.
Figurines featured on custom cake toppers, unless stated otherwise, including animals, are NOT sold separately due to inventory reasons. We can ship them unattached if you'd prefer to use them without the base for your event. Please indicate your preference in the order notes when ordering.
We strive for, and make every effort to create each customized cake topper to resemble the sample shown as closely as possible, but each piece is assembled individually by hand and may differ slightly. No two will be exactly alike. Decorative tulle (netting) may vary from piece to piece due to the nature of the material. Flowers, lace and other components may vary due to availability where stated. If sample photo does not feature our new personalized name plate, finished toppers may differ slightly from sample shown to accommodate this personalized plate.
We reserve the right to use assembled toppers as samples on this website and other media for advertising.
Please understand that posted possible variations in cake topper components, such as but not limited to lace or flowers, cannot be helped. Components are often unavailable, back-ordered or discontinued & we must substitute something as similar as possible to fill those orders. We will guarantee that any substitutions will be of equal or higher value than that shown. We would rather forfeit a sale than ship something of lesser quality.
Wedding attire and hair styles, including ethnic bride and/or groom will be exactly as shown with most brides hair pulled up and hair on groom. Altered hair colors cannot be guaranteed to match standard color, so groom facial hair may not match standard hair color if not altered as well. Bald grooms available upon request on SOME figurines for an additional charge with the exception of porcelain figurines.
Groom facial hair option is only meant to represent the actual hair, and is painted to conform to the figurine's face. If you'd like to submit a photo, that would be very helpful. We are crafters and do not claim in any way to be artists. But we will do our very best and come as close as we can.
Skin color alteration on faces close together, such as but not limited to kissing couples, is extremely difficult to do. The secret to smooth paint application is having the room to smooth the paint beyond where it is required. This is quite impossible when faces are practically joined. With these and all figurines we do our absolute best to even out the oil paint as much as humanly possible.
Dog & Cat Breeds Are A Generic Likeness Only And Cannot Be Guaranteed To Resemble Your Pet Features Or Exact Color. Altered Pet Fur/Hair Colors Will Be Represented In Closest Available Paint Colors.
Customized Horses On The 'Two Trails Become One' and 'Romance Acres' custom cake topper are painted by hand. We are not, nor do we claim to be, artists. But we will do our absolute best to duplicate your horse's pinto or appaloosa pattern. Photos required for ANY custom work.
Cake topper motorcycles may vary in color. We have no control over which bikes are available at any particular time. If you have a particular color you'd prefer, just let us know and if we have it, it will be on your topper for sure.
Colors Vary Widely From Monitor To Monitor, So Please Do NOT Rely On Color Shades Seen On Your Computer To Match Exactly. Flower Styles May Vary Slightly Due To Availability. Stone Colors On Pewter Pieces (unless specified) May Vary Due To Availability.
Textiles Are Governed By Dye Lots, And Cannot Be Guaranteed To Match Exactly. Each Dye Lot Differs Slightly From Every Other Dye Lot. Flowers, Lace & Tulle Are All Dyed Separately By Different Companies & Cannot Be Guaranteed To Match Shade For Shade. Due To An Enormous Range Of Dye Possibilities, Tones Of White Or Ivory, May Vary On A Single Cake Topper. If The Shade You Receive Does Not Match Your Cake Frosting Color, All We Can Do Is Send You Another Strip Of Lace That May Be Lighter Or Darker In An Attempt To Make A Better Match.
Unless an error has been made on our part, personalized items are a final sale & non-returnable. NO exceptions. All orders consisting of any personalization must either be placed from our website or be submitted in writing. Phone orders can be taken, but work will not begin on your order until we receive all names & dates in writing.
Discontinued/Limited Quantity Merchandise is a final sale. We cannot accept these items for return since they are immediately deleted from our inventory. All are first quality merchandise, but simply just no longer available.
Items not normally offered on our website, but specially ordered for you, are non-returnable.
Custom orders cannot be cancelled once work has begun or special ordered merchandise has been ordered.
Non-custom items will be accepted within 15 days from receipt only and in original condition & packaging. Original shipping charges are non-refundable. Prior Written Authorization Required for all returns.
No refunds will be issued for wedding or event merchandise after wedding or event date.
Return of items starting with '66-' for refund are subject to a 10% restocking fee.
International orders from outside the Continental USA will be shipped USPS Priority International. Normal delivery is 6-10 business days, but parcels occasionally get delayed in customs.
Please note that for all shipments outside the U.S., the customer is responsible for all customs/tariffs fees. Refused orders due to these fees are non-refundable.
On international orders, for items being shipped by any vendor other than Affectionately Yours in Arizona, please contact us for product availability before placing order. Some of our suppliers do not ship internationally and we must work out a schedule to get those items shipped to us so we can reship them to you.
Please be sure to include any Suite/Floor/Apt # in your delivery address to guarantee delivery.